FREQUENT QUESTIONS


  • How far is the sea?
  • From what age can a kid participate to the program? Where are the campers staying?
  • Is there a cost for my kid to participate in your program? Which are my options for cover that cost?
  • Should I contact you to reserve a place before the period starts?
  • Two kids with an age gap who are friends or siblings can live in the same train wagon?
  • Optional excursions such as trip to Waterland and the cave of Maara have an additional cost? How can my child participate in them?
  • Is it safe for the kids to carry money?
  • Are the campers allowed to bring their mobile phones and their electronic games?
  • When and how can I communicate with my child? When can I visit?
  • I cannot drive my child to the camp. How can I send him/her?
  • My child doesn’t know how to swim. What is your health and safety code for the sea and swimming pool?
  • Is there security in the camp?
  • My child takes medication. Can we bring the medicine with us? How can we inform the doctor of the camp?
  • My child has specific dietary habits.Can he/she follow them in the camp?
  • Can somebody else, except the parents, came and pick up the kids?
  • Does the Group leader sleeping with the campers? What is the role of the Project Group leader and Deputy Head of the camp? How are you choosing your staff?
How far is the sea?

The sea is only 50m. away from the camp. We are literally “next” to the sea.

From what age can a kid participate to the program? Where are the campers staying?

In our program can participate boys and girls aged 6 – 16 years old divided into groups based on their age and gender and they sleeping in train wagons, each team with their group leader. Every wagon can accommodate 10-12 kids.

Is there a cost for my kid to participate in your program? Which are my options for cover that cost?

There is a cost to participate in our program. Your insurance can cover that cost if you are entitled. Otherwise we have economical packages depends on the period that you will choose. For both options please contact us on (+30) 2310 552522, to discuss about the cost and find out about our policies.

Should I contact you to reserve a place before the period starts?

Yes. You should contact us before to reserve a place on (+30) 2310 552 522 between 8:00-16:00. If you will not contact us, there is a possibility for us not to have a free bed for you.

Two kids with an age gap who are friends or siblings can live in the same train wagon?

In our camp kids are divided according to their age and gender. If there is an age gap between them (more than 2 years), there is a possibility not to be in the same train wagon. All activities in Tsaf Tsouf are designed to cover the needs that arise depending the age of each camper. A kid older or younger between other kids will always affect the function of the group. Don’t forget that the camp is the ideal place to make new friends.

Optional excursions such as trip to Waterland and the cave of Maara have an additional cost? How can my child participate in them?

Within the curriculum of educational and entertainment activities we are providing excursions and tours to places outside of the camp. Such places can be: Visit caves such as Maara or Alistrati’s cave, a trip to Waterland, visit the archaeological site of Filippi e.t.c.

The trips are optional and there is an additional cost, which depends on the cost of the transportation and the entrance ticket. For this additional please call us on our office (+30 2310552522).

Is it safe for the kids to carry money?

Our camp has its own bank. YES you read it correct! Our bank and our staff are ready to help you the set up a bank account on your child’s name and keep his/her money safe during the camp season. You can set up a maximum financial limit for each day so he/she will not start pay for other campers’ ice-creams.

So is there a reason to carry money around?

Are the campers allowed to bring their mobile phones and their electronic games?

Mobile phones are not allowed. We are encouraging you to use our call centre during the call hours we have set. This is because we don’t want to unsettle the daily program or the function of the group. Furthermore we would like kids to enjoy playing and be part of a team without being isolate playing electronic games and checking social media. But if you insist to bring them then you should know that in case of loss or damage the camp has no responsibility.

When and how can I communicate with my child? When can I visit?

We are going to need your help in this. It is very natural, especially for the youngest kids, to need some time to adapt because they are missing you.

To help your children to have an unforgettable summer we need your help. Trust our experience through the years and follow our simple advices so your children can have a good time and you can be relaxed.

  • Try not to visit or call them the very early days. After those days it will be a piece of cake. If you are calling them very often they will be unfocused on the program and it will be difficult for them to adapt.
  • If it is important to call, before you speak to your child, try to speak with the Deputy Heads or the Project Group leaders. Inform them about your considerations and help us to help your child to adapt. Be certain, if there is need we will call you.

 

CallCentre

Ourcamphasitsowncallcentre. By calling the camp’s phone number you can immediate transfer to the wagon of your child (you should know the number of the wagon). The hours you can call are between 15:00 to 17:00 o’clock. The rest of the hours it will be difficult to find your child in the wagon because they participate in activities. Ifitanemergencyyoucaninformourinfopoint.

 

Visitors

You can visit your children from the second weekend of the period and after. You can see them at the entrance of the camp. You cannot enter the sleeping area because we want to respect the privacy of our campers and not to jeopardize the harmonic function of our program.

Please while you are visiting do not bring any kind of food due to health and safety code. You can be able to attend events that your children will prepare for you. Our administrative office will inform you about that day.

I cannot drive my child to the camp. How can I send him/her?

For the transportation to and from the camp, we will provide modern coaches with escorts for all the kids from every city. In the place of departures and arrivals our representatives will help all the campers to embark safe.

In Thessaloniki our coaches will wait for you at Pavlos Melas former military camp (Lagkada 1st gate, Santa Barbara church) on 15:30.

For any other city please contact us.

Please let us know if you willing to use our transportation 5 days in advance.

ATTENTION: If you will arrange your own transportation please arrive at the camp after 16:00, to better facilitate your arrival.

My child doesn’t know how to swim. What is your health and safety code for the sea and swimming pool?

In our camp you can find certified lifeguards, assistants and specialist learning equipment (boards, life vests e.t.c).

Pool: The campers are going to the swimming pool according to their group age. Theyoungestareswimmingintheswallowpartofthepool. Our lifeguards facilitate daily swimming academies where children, depending on their age and their level, learn swimming and bathing techniques.

Sea: At sea our Group leaders perform a ring around of the campers, which is preventing them to swim to the deep part of the sea. Lifeguards are supervising from the beach, but also fromthe lifeguard tower. If somebody doesn’t want to swim, can sit and wait under the sunshades for the rest of the group.

Is there security in the camp?

Our camp is fully fenced and has a security team who works 24 hours a day

My child takes medication. Can we bring the medicine with us? How can we inform the doctor of the camp?

If you are driving your child at the camp, we will ask you to fill a medical bulletin. If you will choose to send your kid with our transportation you can fill it and give it to the escort. Please download the MEDICAL BULLETIN.

This medical bulletin is very important for us. We handle each one to the doctor of the camp so the doctor should know each camper’s medical history.

If your kid is under medication, whatever the age of your kid is, you should give the medicines to the doctor. The reason for that is for the safety of all of the campers that sleeping in the same wagon with your child, as well as the safely maintenance of the medicine in an appropriate environment (our infirmary is fully equipped). But also the doctor and nurses should know and keep a program with the campers. You can always call our doctor if any questions and our Deputy Heads will keep in touch with you for the progress.

My child has specific dietary habits.Can he/she follow them in the camp?

We respect every dietary habit, be it for medical, religious reasons or reasons of belief and choice. Please let us know every particularity that you think we should know. You can put it down in the medical bulletin, send us an e-mail on info@tsaftsouf.gr or you can inform the Deputy Heads when you will arrive at the camp. HERE you can find the daily nutrition program of the camp.

Can somebody else, except the parents, came and pick up the kids?

The campers are allowed to go for a walk outside of the camp on the visitors day only with their parents after the parents show their ID card or with third parties if they carry certified validated authorization from the police department and after a phone call with their parents (in exceptional cases the authorization may be sent by FAX or e-mail to the camp administration office). We are following the same procedure at the departure day. Furthermore at the departure day parents should have with them their fund documents. In case of a guardian instead of a parent they have to provide a proof to our office.

In any case of a departure of the camp you should need an approval card from our head office. If you wish third parties to collect your kids they have to provide an ID card and you should wait for an approval phone call from us.

Does the Group leader sleeping with the campers? What is the role of the Project Group leader and Deputy Head of the camp? How are you choosing your staff?

We are carefully selecting our staff through a process of personal interviews and applications. In addition, the camp performs seminars for our new group leaders and also we have a big pool of staff coming from our school of staff.

Group leaders are the people who stay with our campers 24 hours. They are sleeping with them, eating with them, encouraging them to participate and helping them to adapt and be a part of the team.

Each Project Group leader is responsible for 6 wagons. They are supporting the Group leaders, facilitating the daily program, supervising daily tasks and reporting to the Deputy heads and the Head of the camp.

Deputy Heads of the camp are experienced executives who work with the kids but also their parents. They are the people who stay in touch with parents and are here to solve any problem or discuss any question.


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